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Wolf Technical Consulting Managed IT Support Plans
Wolf Technical Consulting Managed IT Support Plans
🐾 Find the Right Fit for Your Pack
🐾 Find the Right Fit for Your Pack
At Wolf Technical Consulting, we know every organization has different needs — and different rhythms. That’s why we offer three flexible support plans designed to meet you where you are. Whether you just need occasional help or want a fully managed IT experience, we’ve got you covered.
At Wolf Technical Consulting, we know every organization has different needs — and different rhythms. That’s why we offer three flexible support plans designed to meet you where you are. Whether you just need occasional help or want a fully managed IT experience, we’ve got you covered.
Support Plan Overview
Support Plan Overview
Bronze Support Plan
Bronze Support Plan
Basic coverage for low-touch environments
Includes:
4 pre-paid support hours per month
Remote helpdesk support
Basic troubleshooting and diagnostics
Remote access assistance
Patch management
Light IT consultation
Support Monday–Friday, 8 a.m.–6 p.m.
Critical issue response target: 4 hours
Does not include:
On-site support
Backup monitoring
Emergency/after-hours support
Hardware/server installation
Network upgrades
Project-level work
Hour rollover
Best for:
Small teams with minimal IT needs.
Price: $400/month
Silver Support Plan
Silver Support Plan
Balanced support for everyday IT operations
Includes:
8 pre-paid hours per month
Up to 2 months of rollover
Support 7 days a week, 7 a.m.–7 p.m.
Critical issue response target: 2 hours
On-site support in the Cleveland metro area (uses included hours, no travel charge)
End-user helpdesk support
System diagnostics and issue resolution
Remote access configuration
Network troubleshooting and optimization
Patch management and compliance checks
Backup monitoring and alert handling
Hardware and server installation
Backup system configuration
LAN/WAN performance tuning
VPN/RDP/SSH configuration and diagnostics
Strategic guidance on upgrades and security posture
Monthly activity and time report
Best For:
Growing teams needing consistent support and monitoring.
Price: $725/month
Gold Support Plan
Gold Support Plan
Premium, proactive IT management with priority response
Includes:
16 pre-paid hours per month
Up to 3 months of rollover
Everything in Silver, plus:
24/7 emergency response for critical issues (uses included hours)
Critical issue response target: 1 hour
Same-day response for standard issues
Proactive patching and monitoring
Quarterly backup restore testing
Quarterly security posture reviews
Vendor management (ISP, cloud, software vendors)
User onboarding and offboarding
Documentation updates
Quarterly IT strategy meetings
Discounted overage rate: $110/hr
Best For:
Organizations needing proactive, high‑touch IT management.
Price: $1800/month
Additional hours: $125/hr in 15-minute increments ($110/hr on Gold).
On-site outside the Cleveland metro area, and Bronze on-site: $165/hr plus travel.
After-hours work beyond plan coverage: 1.5× standard rate. Holidays and emergency overnight: 2×.
Larger environments: Device management from $20/workstation and $95/server per month. Includes 24/7 monitoring, automated patching, alert triage, and asset tracking. Endpoint security and other licensing billed at cost. Network devices and custom environments quoted per site.
Flexible terms: month-to-month after a short initial commitment.
Third-party costs such as software, licenses, backup services, and hardware are billed separately.
* Emergency after-hours support is available to clients on eligible support plans. After-hours, holiday, and emergency rates may apply. See your service agreement for details.
💡 Not Sure Which Plan Fits?
💡 Not Sure Which Plan Fits?
Here’s a quick guide:
Bronze – Occasional support, predictable access to a technician
Silver – Reliable day‑to‑day IT support and monitoring
Gold – Priority response, proactive management, and strategic planning
Still unsure? Need even more hours? We’re happy to talk through your setup and help you choose the right fit.
📞 Let’s Talk About What You Need
📞 Let’s Talk About What You Need
At Wolf Technical Consulting, we believe technology should feel human, supportive, and genuinely helpful — not overwhelming. Whether you're smoothing out day‑to‑day operations or rethinking your entire IT strategy, we’re here to bring clarity, warmth, and precision to every detail.
Every organization is different, and your support plan should reflect that. Alongside our Bronze, Silver, and Gold tiers, we also offer custom plans tailored to unique environments, as well as individual solution‑based hourly billing for one‑off needs, special projects, or focused troubleshooting.
If you’re ready to make your systems work smarter — and feel better — we’d love to hear from you.
Contact Us
Feel free to give us a howl at 440‑853‑7948 or email service@wolf-technical.net.
We’re always happy to help you find the plan, solution, or next step that fits your team best.
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