Support Plans

Wolf Technical Consulting Managed IT Support Plans

🐾 Find the Right Fit for Your Pack

At Wolf Technical Consulting, we know every organization has different needs — and different rhythms. That’s why we offer three flexible support plans designed to meet you where you are. Whether you just need occasional help or want a fully managed IT experience, we’ve got you covered.

Support Plan Overview

Bronze Support Plan

Basic coverage for low‑touch environments

Includes:

4 pre‑paid support hours per month
Remote helpdesk support
Basic troubleshooting and diagnostics
Remote access assistance
Patch management
Light IT consultation

Does Not Include:

On‑site support
Backup monitoring
Emergency/after‑hours support
Hardware/server installation
Network upgrades
Project‑level work

Best For:
Small teams with minimal IT needs.

Price: $260/month

Silver Support Plan

Balanced support for everyday IT operations

Includes:

8 pre‑paid hours per month
Up to 2 months of rollover
End‑user helpdesk support
System diagnostics and issue resolution
Remote access configuration
Network troubleshooting and optimization
Patch management and compliance checks
Backup monitoring and alert handling
Hardware and server installation
Backup system configuration
LAN/WAN performance tuning
VPN/RDP/SSH configuration and diagnostics
Strategic guidance on upgrades and security posture

Best For:
Growing teams needing consistent support and monitoring.

Price: $520/month

Gold Support Plan

Premium, proactive IT management with priority response

Includes:

12 pre‑paid hours per month
Up to 3 months of rollover
Priority response for critical issues (4‑hour target)
Same‑day response for standard issues
Proactive patching and monitoring
Monthly or quarterly backup testing
Security posture reviews
Vendor management (ISP, cloud, software vendors)
User onboarding and offboarding
Documentation updates
Quarterly IT strategy meetings
After‑hours emergency response (within included hours)

Best For:
Organizations needing proactive, high‑touch IT management.

Price: $1200/month

💡 Not Sure Which Plan Fits?

Here’s a quick guide:

Bronze – Occasional support, predictable access to a technician
Silver – Reliable day‑to‑day IT support and monitoring
Gold – Priority response, proactive management, and strategic planning

Still unsure? Need even more hours? We’re happy to talk through your setup and help you choose the right fit.

📞 Let’s Talk About What You Need

At Wolf Technical Consulting, we believe technology should feel human, supportive, and genuinely helpful — not overwhelming. Whether you're smoothing out day‑to‑day operations or rethinking your entire IT strategy, we’re here to bring clarity, warmth, and precision to every detail.

Every organization is different, and your support plan should reflect that. Alongside our Bronze, Silver, and Gold tiers, we also offer custom plans tailored to unique environments, as well as individual solution‑based hourly billing for one‑off needs, special projects, or focused troubleshooting.

If you’re ready to make your systems work smarter — and feel better — we’d love to hear from you.

Contact Us
Feel free to give us a howl at 440‑853‑7948 or email service@wolf-technical.net.
We’re always happy to help you find the plan, solution, or next step that fits your team best.

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